This federal agency experienced a significant change in reporting structure. The Circuit Media team consisted of several contractors who previously reported to one regional branch. An unexpected segmentation of work functions suddenly required the team to report to different branches. This resulted in confusion among the contractors.
The Circuit Media team quickly met with the COR to determine new agency points of contact (POC). Communicating with POCs, Circuit Media learned of new reporting structures and requirements. We also met with our contracting team to provide them with proper information and support. Weekly meetings and newsletters kept the contractor team apprised of the changing landscape. These resources also allowed contractors to aid their federal colleagues through the transition.
Clear communication and expert management reduced stress and kept productivity high. All incumbent contractors were retained, preventing a loss of institutional knowledge and output.