Project Description

Staffing case study

Flexibility Essential When the Scope Changed

NAICS: 541611, 541613, 611430, 541618, 512110

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Challenge:

Circuit Media was contracted to assist a federal agency with its national program redesign and implementation. The agency was unsure of the steps required for successful project completion and needed a guide.

Solution:

Using Change Management and Design Thinking techniques, Circuit Media researched, prototyped, tested, and iterated new program ideas. The team was required to remain flexible and innovative, while sharing insights and suggesting improvements for the redesign. Circuit Media consistently received exceptional reviews throughout this multi-year contract.

Result:

System-wide program changes and improvements were implemented, resulting in increased employee and customer engagement. Nationwide guidelines and rules were developed based on Circuit Media’s recommendations for improvement.

challenge icon

Challenge:

Circuit Media was contracted to assist a federal agency with its national program redesign and implementation. The agency was unsure of the steps required for successful project completion and needed a guide.

solution icon

Solution:

Using Change Management and Design Thinking techniques, Circuit Media researched, prototyped, tested, and iterated new program ideas. The team was required to remain flexible and innovative, while sharing insights and suggesting improvements for the redesign. Circuit Media consistently received exceptional reviews throughout this multi-year contract.

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Result:

System-wide program changes and improvements were implemented, resulting in increased employee and customer engagement. Nationwide guidelines and rules were developed based on Circuit Media’s recommendations for improvement.

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The vendor’s leadership and project management proved to be effective and valued partners of the government throughout the project’s life cycle. The vendor was communicative, flexible, innovative, and humble. They worked well with the COR, program leadership, and agency political leadership in ensuring the initiative was implemented successfully and was able to be continued by the government after the period of performance ended.